Frequently Asked Questions
Everything you need to know about your Shapeheart experience, from sizing to shipping.
How do I ensure I am ordering the correct size?
We provide a comprehensive size guide on every product page. We recommend taking your measurements with a flexible tape measure and comparing them to our chart. If you are between sizes, we generally suggest sizing up for a more comfortable fit.
What is your return and exchange policy?
We offer a 30-day return window for all unworn items in their original packaging with tags attached. Exchanges are free of charge, while returns for a refund may be subject to a small processing fee depending on your location.
How long will it take to receive my order?
Standard shipping typically takes 3-7 business days within the continental US. International orders can take between 7-14 business days. You will receive a tracking number via email as soon as your package leaves our warehouse.
What payment methods do you accept?
Shapeheart accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay for eligible orders.
How should I care for my Shapeheart garments?
To maintain the quality and longevity of your clothes, we recommend washing them in cold water on a gentle cycle and hanging them to dry. Avoid using bleach or high-heat tumble drying, as this can damage the fabric fibers.
Do you ship internationally?
Yes, we ship to over 50 countries worldwide. Shipping costs and delivery timelines are calculated at checkout based on your specific destination and the weight of your order.